Global Tech Solutions – Refund Policy
Last Updated: 16 August 2025
At Global Tech Solutions, customer satisfaction is our top priority. This Refund Policy explains the conditions under which refunds, returns, or exchanges are granted for purchases made on our website.
1. Eligibility for Refunds and Returns
We Accept Returns and Issue Refunds in These Situations:
- Defective or faulty products received (must notify us within 7 days of delivery).
- Incorrect items shipped to you.
- Items damaged during delivery (must be reported within 24 hours with proof).
2. Non-Refundable Items
The Following Items Are NOT Eligible for Refund or Return:
- Opened or used brand new products.
- Accessories such as screen protectors, cases, and charging cables that have been opened or used.
- Products damaged due to customer misuse or negligence.
- "Good-as-new" items with conditions disclosed before purchase.
- Digital products, services, or gift cards.
3. Return Process
- Contact Us: Email us at globaltechsolutionsww@gmail.com with your order number, reason for return, and photographs (if applicable).
- Review Process: Our team will review your request within 2 business days.
- Approval: If approved, we will provide return instructions and a return shipping address.
- Return Item: You must return the product in its original packaging, with all accessories, manuals, and proof of purchase.
4. Refund Process
⏰ Refunds are processed within 5–10 business days after we receive and inspect the returned item
💳 Card Refunds
🏦 Bank Transfer
📱 Paystack
Refunds will be issued to your original payment method
Important: Shipping fees are non-refundable, except where the error was on our side.
5. Exchange Policy
- We offer exchanges for defective or incorrect items, subject to stock availability.
- If the exact item is unavailable, you may choose an alternative product of equal value or request a refund.
6. Late or Missing Refunds
If you haven't received your refund after the stated processing time:
- Check Again: Review your bank account or card statement once more.
- Contact Your Bank: Reach out to your bank or card provider — it may take additional time for the refund to appear.
- Contact Us: If you've done all of the above and still haven't received your refund, email us at globaltechsolutionsww@gmail.com.
We're here to help! Don't hesitate to reach out with any questions about your refund.
7. Contact Us
For questions or assistance regarding this Refund Policy, please contact:
📧 Email
globaltechsolutionsww@gmail.com
📞 Phone
(+27) 81 710 7421
📍 Location
Durban, South Africa